Track Your Order
For information on orders delivered within the United States, please
read the following important information regarding shipment of packages.
For information on orders going to International locations, including Canada, please click here
or go to:
http://www.homepeels.com/international.html
Occasionally, a package may be lost or delivered to the wrong address
by mistake. We regret such mishaps, but are unable to control these things from happening.
Please refer to the delivery times listed below to estimate when your package should arrive.
Tracking a Package
Orders going to the Continental United States (not Alaska, Hawaii, Puerto Rico, and Guam) are sent via FedEx. You should have received an E-mail from FedEx with a tracking number for your
package and an estimated delivery date. The E-mail from FedEx contains the words "FedEx Ground Pre-Shipment" in the subject line. Please check your E-mail inbox for this E-mail. It contains delivery information about your package, including a tracking number for your package.
The E-mail address that this package delivery alert is sent to is the E-mail address you provided during checkout. If you are not sure of the E-mail address you provided,
check your order confirmation that you should have received minutes after ordering. This order confirmation will list your order and the name, address, and E-mail information that you provided during checkout.
Using your FedEx tracking number (the tracking number that you received in a pre-delivery alert E-mail from FedEx),
orders can be tracked at the FedEx web site at:
www.fedex.com
Simply enter your tracking number at the FedEx Web site, and information about your package should be provided to you.
Delivery dates listed by FedEx are simply estimates, and are not guaranteed as the exact date of delivery. Please allow an extra day or two from the estimated delivery date before contacting us about a missing package.
If you have not received your package within the delivery times listed below,
please E-mail us at: mail@homepeels.com
so that we can check on your package for you.
We have no way of knowing if there is a shipping
problem with your package unless you E-mail us to let us know.
Usually, we can file a claim with the Shipping Company for
the lost or misdirected package and send a replacement package to you.
Please do not assume that we have not sent your package. We send all packages within 24-48 hours if all items ordered are in stock.
Contact us at mail@homepeels.com to let us know if you have not received your package within the normal delivery times listed.
Please do not call our phone ordering line and leave a message.
Messages left at that phone number do not reach us. The phone ordering line rings to an order fulfillment warehouse and we will not receive your message.
For orders going to the Continental United States, please allow up to 10 business days for your package to arrive before assuming it is lost.
For orders going to Alaska, Hawaii, Guam, other US Territories, Military Addresses; Please allow at least 14 business days before assuming the package is lost.
Orders placed for delivery within the United States are usually processed and mailed
within 24-48 hours of receipt on business days(Monday-Friday).
A business day is defined as Monday through Friday, excluding Holidays.
Most orders placed for delivery within the Continental United States
are shipped via FedEx** (however, another carrier may be used) and should arrive within approximately
2-7 business days AFTER being processed and mailed,
unless another shipping method was selected (such as Overnight or 2-Day shipping).
Approximate shipment arrival times for Standard Ground service is listed below (allow 1-2 days for processing of order before package is shipped):
If you have selected Overnight or 2-Day as your shipping option:
2-Day and Overnight shipping are processed and delivered on Business days only. This means normal business days of Monday through Friday, excluding Holidays.
Orders placed after 12 Noon Eastern Time are processed and shipped the next business day.
FedEx Standard Overnight delivers the next business day (Monday-Friday) by 3 PM to areas where Overnight shipping is available.
FedEx 2-Day delivers the second business day by 4:30 PM where available.
**FedEx does not deliver to PO Boxes and Military addresses.
Orders sent to PO Boxes, Military Bases (AP & APO addresses),
Puerto Rico, Alaska, Hawaii, Guam and US Territories will be sent via US Post Office. Please allow an average of 5-14
business days for these orders to arrive. Tracking information for orders
sent via US Post Office is not available. Express shipping to these areas may not be available.
If you have not received your package within these delivery times,
please E-mail us at: mail@homepeels.com to let us know.
Attention International Orders:
For information on orders going to International locations, including Canada, please click here
or go to:
http://www.homepeels.com/international.html
If you used your credit card for this purchase, it will appear on your credit card
statement as "Skin Care".
Orders cannot be cancelled or refunded due to
misdirected or lost packages. This type of situation is beyond our control and
has to be resolved with the shipping company. We will try to resolve the situation with the
shipping company on your behalf and send another package if necessary.
Shipping fees are not refundable for lost,
misdirected, unclaimed, or late arriving packages.
The cost of the order is not refundable due to lost,
misdirected, unclaimed, or late arriving packages.
The costs of shipping and handling will be shown on
your purchase receipt or invoice. Perri Skin Care will
not be responsible for delays in delivery due to events
beyond its control, including shortage of materials,
labor strikes, transportation failures, Customs delays, or acts of God.
So that we can ship your merchandise as quickly as
possible, we began processing your order as soon
as you placed it. For this reason, orders cannot
be changed or cancelled once they are placed.
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